"I Got You Babe"
UB40
Thank you so much for supporting our small business, we hope you love your new Poppy Shop nappy or accessory as much as we loved making it! As with all things handmade, each and every Poppy Shop product is unique and each one will be slightly different. We do our very best to ensure the highest standards of quality, and because our products are handmade in small batches, we carefully check our quality at multiple stages throughout production.
That being said, we know from time to time things may slip through that aren’t up to our standard; our customers are our number one priority and we will do our utmost to ensure you and your little cloth babies are satisfied and happy with our products!
All Poppy Shop products are guaranteed against defects in workmanship and materials (PUL, elastics and zippers only) for a period of six (6) months from the date of purchase. If you have a baby EDD after this period and have not yet had the chance to use the nappy please contact us to extend the warranty. If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion.
Any warranty claims / repairs are available to the original purchaser only and proof of purchase may be required. The Poppy Shop does not accept returns or exchanges for change of mind.
What is covered by our Warranty?
Our Warranty routinely covers manufacture faults to elastics, snaps, PUL outer, seams and zippers.
This includes:
- Functional stitching defects (not a cosmetic issue)
- Snap defect- faulty snaps at time of purchase
- Elastics that become 'slack' within 1 month of use when washed correctly
- Zipper defects whereby zipper will not open or close properly
- Inserts - stitching defect causing the bamboo fabric to become detached from the over-locked edging
What is NOT covered by our Warranty?
Our Warranty does not cover normal wear & tear, natural fibre wear holes, pilling, broken snaps, snags or shrinkage. We will not cover for incorrect or improper usage, which includes;
- Poor fit on your baby - including leaking
- Staining
- Nappy odour
- Turning grey or fading
- Misuse by owner
- Pulls from getting stuck in machines- this includes washing machine and dryer
- Bleach soaks / any bleaching / bleach burns
- Vinegar soak
Failure to follow the products Care Instructions ("Handle with Care" - see Care Instructions) will render this Warranty null and void. This includes, but is not limited to the following:
- Water temperature exceeding 60ºC
- A detergent containing additives (whiteners, bleach, dyes, perfumes, essential oils) or natural soap
- Fabric softeners
- Any caustic substance
- Soaking
- Modifications of any kind of a Poppy Shop product, including cutting off tags
- Excessive wash routine and / or excessive wear and tear
- Accidental damage (items caught / torn / melted in a washing machine / dryer)
- Shells dried in a tumble dryer
Nappy rash and skin barrier creams are fine to use but will require a warm to hot wash to remove oil and zinc residue as it will impact absorbency. If using nappy rash cream you should use a liner to avoid wear on the nappy inner.
What is the process for returns / exchanges or refunds?
As soon as you notice an issue, please email [email protected] or contact us using the contact form to discuss the fault or issue.
Before shipping replacement items or processing refunds we require that the faulty items be returned to us, return shipping will be at your expense. Upon receipt of the faulty goods, we will determine the appropriate next course of action. Any repaired or replacement goods will be return posted at The Poppy Shop’s expense.
Prints and fabrics are subject to availability, in the event your original print is unavailable, another print that is in stock can be chosen as your warranty replacement. Prints may appear slightly different to the pictures advertised including the direction of the print or print placement. This is not a manufacturing fault and makes each item unique!
Giveaway items are accepted as is and are not be eligible for returns or repairs.
By purchasing from The Poppy Shop, you agree to this policy.
